Good Migrations – Moving to the Cloud At Your Own Pace

What’s the best way to move from on-prem to the cloud? Is it the whole contact center at once? Or maybe just a handful of agents? The answer is whatever you want it to be.
The Hidden Costs of Replatforming Your Contact Center

All cloud contact center platforms are not created equal. On paper, it looks like they might be the same, but what happens when you look at hidden costs?
Onward and Upward to Success

Today marks the official acquisition of Spoken Communications. This is the beginning of the next step in the journey, find out where we’re going.
What Would You Say You Do Here?

CCaaS, unified communications, AI-powered contact centers. What do all of these things mean? Find out what Spoken technology can do for your contact center.
Spoken Communications is Hiring

We have a ton of new positions open in Seattle. Want to join a fantastic team? Find out more about us and our career opportunities.
Cloud Questions: What is a CCaaS Pod?

We’ve got cloud, you’ve got questions. Have you heard of CCaaS Pods? Do you know what they are and what they do? Hop into our blog to find out more.
The AI Connection to IntelligentWire

AI is a term used by many companies in many ways, it can be difficult to figure out “What’s AI about that?” Glad you asked, let’s chat about IntelligentWire
Stories We Love

This Valentine’s Day, gather ’round the internet machine to take a read through a selection of love notes in the press over the last few weeks.
Why are we here, Part 2 – IntelligentWire

Mo Afshar takes a deeper dive into what Spoken’s intended acquisition by Avaya means for the market, this time discussing our AI product, IntelligentWire
Why are we here

CEO of Spoken Communications, Mo Afshar, shares his thoughts on the future of the market with the intended acquisition of Spoken by Avaya
The Top 3 Revelations from Avaya Engage Day 1 Keynote

There was a lot of big news out of Avaya Engage’s Day 1 Keynote, not the least of which was the announcement of Avaya’s intended acquisition of Spoken Communications.
Top 3 Contact Center Predictions for 2018

With 2017 at a close, it’s time to look towards the new year and discover the top technology on the horizon for contact centers in 2018.
The New Road Ahead for Avaya

Avaya has announced it will be emerging from chapter 11 by the end of 2017. What does this mean for their customers, and what does it mean for us?
The 2 Biggest Reasons Avaya Contact Centers are Clamoring for Oceana

Avaya Oceana is the way for your business to engage with your customers wherever they are. And Spoken is the fastest way to get there.
Spoken Gives Back at Treehouse

A group from Spoken spent the day volunteering at a Seattle org known as Treehouse, which serves children in Foster care in the Puget Sound area.
3 Quick Contact Center Tips for Peak Holiday Performance

With the holidays almost here, you contact center has never been busier. By using these three tips, the season can go smoother than ever.
3 Frightening Contact Center Problems Solved with Cloud

Darkness falls across the land; the midnight hour is close at hand; customers call in search of blood to terrorize your neighborhood.
Why Contact Centers are Moving to the Cloud

More and more contact centers are choosing to bring their businesses to the modern era by transitioning to cloud solutions.
How the Cloud Keeps Your Avaya Contact Center Up to Date

Keeping your Avaya contact center up to date can be a daunting task, and many businesses choose to skip the process entirely. The cloud changes that.
Join Yishay Carmiel at The O’Reilly Artificial Intelligence Conference

Yishay Carmiel of IntelligentWire will be speaking at the O’Reilly Artificial Intelligence Conference in San Francisco, CA on Wed, Sept 20.
Self-Service in the Modern Contact Center

One of the major benefits of a cloud platform for your Avaya contact center is self-service, allowing you to quickly on and off board employees.
Optimize Your Customer Experience with Spoken’s Whisper and Barge Features

Spoken’s cloud platform for Avaya contact centers comes bundled with Whisper and Barge – a training tool to ensure superior customer experience.
Preparing for Seasonality in Your Avaya Contact Center

How does a cloud solution for your Avaya contact center prepare your business for the shifting needs dictated by seasonality?
Why Martin Doesn’t Think About Contact Center Security

Take a look at our latest infographic that details the security features baked into Spoken’s cloud platform for Avaya contact centers.
Is Your Avaya Contact Center Ready for the Future?

Before moving your Avaya contact center to the cloud, it’s best to know what you should expect. This week: Does the cloud save you money?
Head of Spoken Labs discusses deep learning breakthroughs revolutionizing conversational AI at SpeechTek 2017
For any company looking to learn about deploying speech technology for business applications, SpeechTEK 2017 was a must-attend event. The event took place in Washington, D.C. and offered attendees the
Spoken Customer Arise Virtual Solutions Named Finalist for the 2017 ICMI Global Contact Center Awards
A growing number of Americans are working from home. Whether they are self-employed entrepreneurs running small accounting services, telecommuting for large, multinational firms or working as call center agents, some
The Spoken and Avaya Partnership

So far, 2017 is shaping up to be a great year! I am very eager to share some details with you related to the strategic partnership with Avaya that
Ensure Your Remote Agents Have the Right Conversations

The ultimate goal of any call center is to deliver a positive customer experience. There are several components that lead to success. However, one important factor that the customer’s experience
Lower Cost of Ownership: Manage People, Not Technology

A common contact center challenge is finding a solution that strikes a balance between maintaining the capital expenditures that keep their company functioning and at the same time managing the
Boost Contact Center Performance with SMART KPIs

Defining and measuring SMART KPIs are proven to increase results across every area of the business including the contact center. Key Performance Indicators or KPIs are used to help managers
Past, Present and Future: The Evolution of Voice Technology

In today’s world, it seems that technology is constantly changing and getting more and more advanced with each passing day. With these rapid advances, it would seem that the technology
What is CCaaS?

A look at CCaaS benefits and the rise in this new technology The role of the contact center is evolving. Gone are the days when consumers would stay loyal despite
Spoken Simplifies Contact Center Shift to Omnichannel

With 68% of US adults using smartphones and interacting across multiple platforms and modes of communication, contact centers must shift to omnichannel communications… and the shift brings a new set
Empower Your Employees to Serve Your Customers

Empowering employees to serve the customer requires leadership from the top down.
The Quality Smackdown: Live Call-Monitoring or Agent-Evaluations?

Check out this article on the importance of call monitoring in your contact center.
What is Six Sigma and why you should care

What is Six Sigma and why you should care, including a recent call center case study.
What is open source and why should you care?

What the open source software development movement is, how it compares to the proprietary software approach and why you should care
What is Bad Customer Service?

The number one reason your callers complain about bad customer service may be due to your IVR. Infographic and case study.
Voice Recognition Doesn’t Reduce Distracted Driving

Does in-car speech recognition reduce distracted driving?
The Top 5 Ways Cloud Models Impact Revenue

How can a contact center cloud impact your bottom line revenues? Five ways.
The Top 10 Things All Business Owners should know about the Cloud in 2015

10 things you should know about the cloud in 2015, including security, growth, current volume and more
Top 10 Call Center Trends to Track in 2016

The top call center and customer service trends to monitor in 2016
Three things a smart IVR can do that Siri can’t

Siri seems to be so much better than the call center IVR. But here are three things a smart IVR can do that Siri can’t–including delivering ROI.
Top Three Misconceptions About CCaaS Solutions [Webinar]

We clear up 3 common misconceptions about CCaaS and invite you to join our webinar June 15th.
Three Business Intelligence Trends Impacting your Contact Center in 2016
All businesses use BI but let’s take a look at how Business Intelligence impacts the call center and the 2016 trends that are driving that.
The fine art of under-promising and over-delivering
Is is better to aim high or to under-promise in customer service?
Webinar: a customer perspective on transitioning to the Spoken Avaya CCaaS cloud
What if we told you that you could keep all of your beloved Avaya call center technology and seamlessly transition to the cloud at the same time?
Social customer service: the changing call center landscape
Learn how social media is changing the customer service industry in this informative infographic.
Six steps to recruiting and retaining the best call center agents
How to recruit and hire the best call center agents and improve agent retention rates and happiness
Six cloud predictions for 2016
The cloud has been around since 1999, and cloud usage has been exploding in recent years. What do the experts say 2016 will bring for cloud innovation and adoption rates?
Six barriers to entry to the Avaya cloud call center (and how to overcome them)
Six barriers to entry to an Avaya cloud call center transition. Why isn’t your Avaya contact center in the cloud?
Seven tips to make your call center mobile-ready
Is your call center mobile ready? Six tips for making your contact center more friendly to mobile and smartphone callers.
Seven Things to Consider Before Selecting a Private Cloud Vendor

Is a private cloud the right choice for your Avaya call center? Private cloud, public cloud and hybrid cloud call center options.
The Secret to Awesome Call Center Management

Tips for keeping call center agents happy in order to reduce turnover and increase employee retention
Quality monitoring best practices for 2016
How has mobile affected quality monitoring best practices for 2016
Quality News: What will Process Analytics bring in 2016?
Call centers can improve customer service via process analytics. Quality trends in 2016, including predictive analytics and extreme collaboration.
How does the presidential election cycle impact your business?
Politics: Does the presidential election impact business?
Four tips for working with Millennials
How to understand, appreciate and leverage your Millennial workforce
Keeping workplace productivity high is as easy as 1-2-3
How do you keep productivity high?” Here’s some information that offers more targeted tips for the specific demands of today’s worker.
Know before you go: tips for maximizing your IAUG experience
Tips on maximizing your #AvayaEngage experience: what to pack, mapping your plan and staying informed.
Humans vs. Robots: Are the Droids Taking Our Call Center Jobs?
Are call center robots and automation replacing humans in the workplace, and is that a bad thing?
How to script an awesome IVR customer satisfaction survey
Three tips for scripting a post-call CSAT survey using an IVR.
How to schedule call center performance reports
How to schedule performance and QA reports in Spoken Engage and HyperQuality ClearMetrix online platforms
How to lose at Buzzword Bingo
Buzzwords: what are they and why do we use them? The definition of a “buzzword” is: a word or phrase, often an item of jargon, that is fashionable at a particular time or in a particular context. Check out these buzzwords and play a game of Buzzword Bingo.
Yes, the cloud can reduce your carbon footprint
How enabling remote agents with a cloud contact center can help you save the earth–and your bottom line
How automated Voice Assessment can save you time and money
How Spoken Voice Assessment IVR can speed agent recruiting and onboarding
Five reasons not to put off your customer satisfaction surveys
Why it’s time to revisit and renovate your customer satisfaction survey right now: you’re losing money
Do’s and Don’ts of CRM
Want to learn a bit more about what to do and not do with your CRM? Read this quick blog post with infographic for a quick overview.
Customer retention vs customer acquisition: the real cost difference
Delving beyond the statistics of customer acquisition versus customer retention–why not marry the two?
Customer retention 101: five tips for customer service
Five tips for customer retention and engagement
Customer churn: the causes and the remedy
Are your customers leaving because of your service or product? Here’s the solution.
New credit card muting service helps call centers avoid credit card data theft
How to increase security with credit card masking and redaction on call center audio recording and screen capture videos
Cloud vs On Premise Call Recording [INFOGRAPHIC]
Infographic comparing the benefits of premise-bases to cloud-based call recording call center solutions
Cloud News: How vendors provide APIs
Cloud APIs are segmented into infrastructure, service or platform and application. Here’s a brief explanation of each.
Afraid of the cloud transition? These three steps can help.
Three easy steps to gradually transition your call center to the cloud
Cloud Security: What are the emerging standards?
One of the primary cloud predictions for 2016 was that cloud security would be one of the key emerging concerns, and this is proving to be true.
Cloud Analytics helps IT, but how?
Wondering how cloud analytics can help the IT group? This blog looks at the cloud trends in 2016 and how cloud analytics helps IT.
Call center tech glossary: what is an ACD?
Defining the ACD functionality, the debut post of the call center technology glossary series
Call center glossary: What is AHT?
Part of our ongoing call center technology glossary series: what is Average Handle Time, and how and why do we reduce it?
Call Center TCO: Why It Doesn’t Matter
Why the old formula of total cost of ownership (TCO) doesnt work for the modern cloud call center–and what does work to prove value and cost savings
Seven call center must-read books for 2016
Are you managing a call center or infrastructure and technology for customer care? Check out our call center reading list for the best reads for 2016.
Tell me something I don’t know: four insights your call center analytics SHOULD reveal
Tell me something I don’t know: four insights your call center analytics SHOULD reveal
How to build your corporate culture
Company culture: We hear this term so much in today’s vernacular, but what exactly IS company culture? Good question!
How to bounce back from your worst mistake
Everyone makes mistakes. Leadership tips on how to bounce back from your worst failure.
Body Language 101 for Business
Does our body language REALLY matter in our day to day communication? Read more to find out.
Becoming more productive at work: It’s easier than you think
Have you ever observed the habits of highly productive people? We took some time to do that and here’s what we found:
Is an Avaya hybrid cloud right for your call center?
Is an Avaya public, private or hybrid call center as a service (CCaaS) cloud right for your organization?
7 things CEOs should know about social media
Wondering if the executive team needs to get involved in social media? Here are 7 tips every CEO should know about social media.
5 tips for avoiding the office flu this winter
Tips on how to stay healthy and avoid the flu this winter
2016 Cloud Trends Unfolding: insights from the end of Q2
We’re nearly half way through 2016. Let’s take a look at how the predictions for 2016 are looking as we enter the second half of the year.
Yet another reason to move your call center to the cloud: future-proofing
Yet another reason to move your call center to the cloud: future-proofing
Three tips for taming the complex call center cloud integration
Three tips for taming the complex call center cloud integration
Budget slashed? Creating a cost-efficient IVR your customers will love
Budget slashed? Creating a cost-efficient IVR your customers will love
Three ways your IVR can cut costs (while delighting customers)
Budget slashed? Creating a cost-efficient IVR your customers will love
Do you know where your customer service reviews are?
Do you know where your customer service reviews are?
4 Ways to Increase Employee Engagement and Productivity
4 Ways to Increase Employee Engagement and Productivity
How the cloud contact center is opening doors for people with disabilities
How the cloud contact center is opening doors for people with disabilities
What Do Baseball and Contact Center Technology Have in Common? More Than You Think
What Do Baseball and Contact Center Technology Have in Common? More Than You Think
What do you look for when choosing a SIP provider?
We recently read a report from Software Advice regarding considerations for selecting and implementing a SIP provider. What exactly is SIP, you ask? SIP is an acronym for Session Initiation Protocol, which is basically a phone line or “trunking line” that allows Voice over Internet Protocol (VoIP) users to connect local and long-distance calls within a traditional phone network.
Dipping your toes into the cloud
With all the talk about “The Cloud” these days, it’s easy, as a business owner or manager, to feel the pressure to “jump right in with both feet” and switch all of your operations to the cloud.
Is Your Call Center’s Mission Lived and Breathed Every Day?
All contact centers should exist to meet one core business goal: resolve issues as quickly as possible while providing a level of customer service that can’t be found elsewhere. It’s easy to say that is the mission of your contact center, but do you walk the talk?
Four contact center trends you can’t ignore in 2015
Four contact center trends you can’t ignore in 2015
Five Things You Need to Ask About Security When Choosing a Cloud Contact Center
Five Things You Need to Ask About Security When Choosing a Cloud Contact Center
Six Things You Need to Know About the Modern Call Center
Six Things You Need to Know About the Modern Call Center
How to Rock the Multichannel Call Center with Avaya
How to Rock the Multichannel Call Center with Avaya
Harnessing the Power of Speech Analytics in the Call Center
Harnessing the Power of Speech Analytics in the Call Center
Eating an Elephant: Analyzing Big Data in the Call Center
Eating an Elephant: Analyzing Big Data in the Call Center
Six security features your work from home agents can’t live without
Six security features your work from home agents can’t live without
Eating an Elephant: Analyzing Big Data in the Call Center
Eating an Elephant: Analyzing Big Data in the Call Center
It takes two to tango: marketing and customer service in the contact center
It takes two to tango: marketing and customer service in the contact center
How JavaScript rocks the call center and why you should care
How JavaScript rocks the call center and why you should care
Stop! Five Things You Must Consider Before Cross Channeling Your Contact Center
Stop! Five Things You Must Consider Before Cross Channeling Your Contact Center
Modern call center best practices in the age of Siri
Modern call center best practices in the age of Siri
Consumption economics: your guide to pay-by-the-drink call center pricing
Consumption economics: your guide to pay-by-the-drink call center pricing
Top 10 Considerations for Virtual Contact Centers Webinar
Top 10 Considerations for Virtual Contact Centers Webinar
A Look at the Call Center Crystal Ball: 2013 Year in Review
A Look at the Call Center Crystal Ball: 2013 Year in Review
How to scale: business growth and how to sustain it
How to scale: business growth and how to sustain it
Making the business case for moving your call center to the cloud
Making the business case for moving your call center to the cloud
Customer service vs. customer experience: what’s the difference?
Customer service vs. customer experience: what’s the difference?
Seven key areas to address for work-from-home agent success
Seven key areas to address for work-from-home agent success
Is it time to move your contact center to the cloud?
Is it time to move your contact center to the cloud?
The most convincing video against texting and driving
The most convincing video against texting and driving
Gartner: the personal cloud will replace the PC by 2014
Gartner: the personal cloud will replace the PC by 2014
Boring is good: Using Big Data to Enhance the Customer Experience
Boring is good: Using Big Data to Enhance the Customer Experience
Benefits of remote agents (part 2) – Productivity myths exploded

Benefits of remote agents (part 2) – Productivity myths exploded
Benefits of remote agents (part 1) – Expanded skills recruiting
Benefits of remote agents (part 1) – Expanded skills recruiting
Good robots vs bad robots: two cases of customer service automation
Good robots vs bad robots: two cases of customer service automation
A better way to evaluate customer service on social channels
A better way to evaluate customer service on social channels
Links of the week: at-home agents, supermarket self-service and mobile customer service
Links of the week: at-home agents, supermarket self-service and mobile customer service
Top Three Customer Service Complaints and How to Address Them
Top Three Customer Service Complaints and How to Address Them
Teaching customer service to kids: Sitel’s new book, Agent D, Can You Help Me?
Teaching customer service to kids: Sitel’s new book, Agent D, Can You Help Me?
The first step to employee engagement: employee satisfaction
The first step to employee engagement: employee satisfaction
Customer Service roundup: will your customers or employees take a bullet for you?
Customer Service roundup: will your customers or employees take a bullet for you?
Speech Recognition News: embedded vs. cloud, voice prosthesis, voice-to-email
Speech Recognition News: embedded vs. cloud, voice prosthesis, voice-to-email
How to build loyalty in the face of customer expectations
How to build loyalty in the face of customer expectations
Forget texting while driving; emailing while driving is the newest thing
Forget texting while driving; emailing while driving is the newest thing
Twitter vs. Phone vs. Web: the Customer Service Smackdown
Twitter vs. Phone vs. Web: the Customer Service Smackdown
Consumer expectations: how slow is too slow for online support?
Consumer expectations: how slow is too slow for online support?
Top 7 Call Center and Customer Service Trends of 2010
Top 7 Call Center and Customer Service Trends of 2010
Slideshare: The mobile game-changer: how mobile affects your call center
Slideshare: The mobile game-changer: how mobile affects your call center
Does providing obnoxious customer service pay off?
Does providing obnoxious customer service pay off?
Webinar: The mobile game-changer: how mobile affects your call center
Webinar: The mobile game-changer: how mobile affects your call center
The great human versus robot debate: links for 11-10-10
The great human versus robot debate: links for 11-10-10
A new customer costs 6-7x more to acquire than an existing one does to retain
Cost of acquiring a new customer: 6 to 7 times more than keeping exisiting
Call Center Insights Webinar: Four IVR Pitfalls to Avoid
Call Center Insights Webinar: Four IVR Pitfalls to Avoid
Top 5 contact center links: diagnosing lousy customer service
Top 5 contact center links: diagnosing lousy customer service
McDonald’s McNugget Violence: Are customer expectations too high?
McDonald’s McNugget Violence: Are customer expectations too high?
Voice recognition: is “close enough” good enough for your customers?
Voice recognition: is “close enough” good enough for your customers?
Top 5 Contact Center links: the customer experience battleground
Top 5 Contact Center links: the customer experience battleground
Top 5 Contact Center Links: Schumer’s outsourcing tax
Top 5 Contact Center Links: Schumer’s outsourcing tax
Top 5 contact center links: remote agent work from home
Top 5 contact center links: remote agent work from home
Survey Shows Customer Need for Cross-Channel Communications
Survey Shows Customer Need for Cross-Channel Communications
ROKTalk to be given to 5,000 schools across the UK Free of Charge
ROKTalk to be given to 5,000 schools across the UK Free of Charge
Automation vs. humans: Improving Customer Experience podcast
Automation vs. humans: Improving Customer Experience podcast
How Google Voice revolutionized the voice to text transcription market
How Google Voice revolutionized the voice to text transcription market
Top 5 Customer Service Links: Customer Service Trends
Top 5 Customer Service Links: Customer Service Trends
A peek behind the curtain: Spoken’s human Silent Guides
A peek behind the curtain: Spoken’s human Silent Guides
Top 5 Customer Service Links: What customers really want
Top 5 Customer Service Links: What customers really want
Top 5 Customer Service Links: Customer Service as Differentiation
Top 5 Customer Service Links: Customer Service as Differentiation
Unified Communications: Avaya/Nortel rides the wave
Unified Communications: Avaya/Nortel rides the wave
GotSearch: All-voice, voice search solution to preview at MWC10
GotSearch: All-voice, voice search solution to preview at MWC10
Google’s Nexus One: can it deliver customer service, too?
Google’s Nexus One: can it deliver customer service, too?
Who determines your brand experience? Your customers
Who determines your brand experience? Your customers
Top 5 Customer Service Links for 11-20-09: Customer Service and Profit
Top 5 Customer Service Links for 11-20-09: Customer Service and Profit
Rockin’ the customer experience: how HotTopic does it
Rockin’ the customer experience: how HotTopic does it
From VoiceCon 2009: Productivity fuels B to B growth
From VoiceCon 2009: Productivity fuels B to B growth
Is using hidden agents to support speech recognition “cheating”?
Is using hidden agents to support speech recognition “cheating”?
How to provide killer customer service in a recession
How to provide killer customer service in a recession
SiE presents Beyond Business Boundaries: U.S. and India Making the Most of Collaboration
SiE presents Beyond Business Boundaries: U.S. and India Making the Most of Collaboration
Greed will get you nowhere (with customer service)
Greed will get you nowhere (with customer service)
Dear corporations: nothing else matters if your customer service s**ks
Dear corporations: nothing else matters if your customer service s**ks
Have customer expectations gone down in this economy?
Have customer expectations gone down in this economy?
Google Voice brings the 21st century to phone service
Google Voice brings the 21st century to phone service
Customer Service requests falling on deaf ears? Make a YouTube video!

Customer Service requests falling on deaf ears? Make a YouTube video!
Fonolo: because your customers are trying to tell you something
Fonolo: because your customers are trying to tell you something
Book Review: Your Call Is (not that) Important to Us
Book Review: Your Call Is (not that) Important to Us
Want to improve your automated/speech recognition system? Ask an agent!
Want to improve your automated/speech recognition system? Ask an agent!
The problem with technology: technologists don’t think like humans
The problem with technology: technologists don’t think like humans
How do you get to be the worst at customer service?
How do you get to be the worst at customer service?
Give Your Customers More ‘Wow’ Experiences With Smarter Technology

Give Your Customers More ‘Wow’ Experiences With Smarter Technology
Cloud Trends Unfolding: IT Assumes the Role of Innovation Broker

When it comes to transitioning your organization to the cloud, who better to sort through the latest technology than your IT team?
What is the real driver of cloud growth in 2016?

Moving data to the cloud is as easy as copy and paste. Learn more about this rising trend in our latest blog.
Best Practices for Using Native Cloud

Native cloud refers to a type of computer software that uses, or is “native” to the cloud.
Five innovations cloud contact centers offer that on-premise doesn’t

In addition to cost savings and scalability, cloud call centers offer numerous innovations over on premise solutions.
Two call center cloud benefits (that aren’t “cost efficiency”)
Two additional benefits of the call center cloud: scalability and flexibility.
How the cloud really affects call center revenue
So, does cloud computing really impact overall revenue? Find out how one company saved by transitioning to the Spoken Avaya cloud call center.
Three resolutions call center technology professionals will love to keep in 2016

Three resolutions for the contact center.
Five things every CEO should know about customer service
A CEO has many hats to wear: fundraiser, public speaker, manager, coach and driver. So is it even practical for a busy CEO to have anything to do with customer service? Learn why the answer is YES!
The Spoken 2015 Call Center Report: Telephone Wins and IVR Loses
The Spoken 2015 Call Center Report: Telephone Wins and IVR Loses
Speech Analytics: Three Things to Know Before You Deploy
Speech Analytics: Three Things to Know Before You Deploy
Want to power up your contact center? Move it to the cloud
Want to power up your contact center? Move it to the cloud
The great game of business: how transparent is your company?
The great game of business: how transparent is your company?
Which comes first: employee satisfaction or customer satisfaction?
Which comes first: employee satisfaction or customer satisfaction?
Five tips for scripting in the call center (besides “don’t”)
Five tips for scripting in the call center (besides “don’t”)