Good Migrations – Moving to the Cloud At Your Own Pace

David Rollison | April 3, 2018

I’d like you to meet someone. Well, two someones. To be fair, you kind of know them already.

This is Rita. Rita runs an IT department, very similar to your IT department.

And this is José. José manages a contact center, very similar to your contact center.

Both Rita and José work at a business very similar to your business. And that business has decided that it is time to move the contact center to the modern era. Everyone is thinking cloud. And while Rita and José are on-board with this tech upgrade, they each have their own set of priorities and concerns.

Rita is wary of moving the whole contact center to the cloud at once. It’s new territory for her team, and for the agents. While Rita trusts the technology, she wants to better understand how it works in the contact center before deploying to each and every seat.

José wants everyone in the cloud yesterday. José has a big project coming up and his eyes are on the omnichannel functionality that is unlocked after upgrading to the latest version of Aura and Oceana, and he knows that the quickest path is through the Avaya Cloud Contact Center.

Luckily, since their business is built around an Avaya on-prem contact center, they have the luxury of moving to the Avaya Cloud Contact Center at their own pace, on their own timeline, even on a project-by-project basis.

For Rita, this gives her the ability to see how the move works, to understand what will be required and expected of her and the team. This allows her to make strategic decisions and plan for the future, while still giving José the ability to execute on his big project.

For José, he is able to designate a segment of agents for the cloud to work on his big project. This allows him and the team access to all of the cloud bells and whistles he needs to be successful, while giving Rita and her team the time they want for the transition. Not to mention that since it’s a move from Avaya on-prem to Avaya Cloud, there are no new business processes to learn, or CRM switches causing headaches.

That’s part of the beauty of the Avaya Cloud Contact Center – moving at your own pace, on your own timeline. Whether it’s a handful of agent seats, or the whole kit and caboodle, we’re here to help you get the latest technology you want with the strongest business ecosystem and the level of service and support you expect from Avaya at a pace that works for you and everyone in your business.

There’s never been a better time to think cloud, especially when that time is on your schedule.

To learn more about the Avaya Cloud Contract Center, please contact us today.