Slideshare: The mobile game-changer: how mobile affects your call center
ctBill Meisel of TMA Associates is the guest speaker revealing how the mobile phone speech interface has grown and changed the call center and IVR game as well as growth potential for change in the call center.
Bill Meisel, PhD, is publisher and editor of Speech Strategy News, co-organizer of the Mobile Voice Conference, Executive Director of the non-profit Applied Voice Input Output Society and a consultant on speech recognition technology markets.
The full screen capture will be posted shortly. In the meantime, enjoy the audio and slide deck:
For more information, visit Spoken Communications.