Spoken Customer Arise Virtual Solutions Named Finalist for the 2017 ICMI Global Contact Center Awards

Spoken | March 16, 2017

A growing number of Americans are working from home.  Whether they are self-employed entrepreneurs running small accounting services, telecommuting for large, multinational firms or working as call center agents, some 30 million of us work from a home office at least once a week. And that number is expected to increase by 63 percent in the next five years, according to a study by the Telework Research Network.

In fact, an estimated three million American professionals never step foot in an office outside of their own home and another 54 percent say they are happier that way.

That is why the Spoken team is excited to hear that our customer, Arise Virtual Solutions Inc. was selected as a finalist in the 2017 ICMI Global Contact Center Awards in the category Best Use of Technology! Arise offers a unique virtual technology and support platform that makes it easy for anyone to operate their own micro call center business straight from home. Thousands of people are using the Arise Platform to enjoy a more fulfilling work-life balance while earning steady, solid revenue from the comfort of home.

The Best Use of Technology award is given to the company that has most successfully leveraged technology to improve the customer experience. The Arise Platform-as-a-Service powered by the proprietary Starmatic Schedule Management Service provides a one-of-a-kind customer service solution that gives clients access to a nationwide network of virtual service providers.

The Spoken team has been working with Arise for many years now.  As Arise’s Contact Center as a Service (CCaaS) provider, Spoken was instrumental in helping Arise transition from an on premise Avaya based solution to a more flexible cloud platform that would allow for growth while dramatically reducing overall service costs. The Arise team chose Spoken ConversationCenter for Avaya due to our unique ability to provide reliable, secure contact center services from the cloud to Arise’s massive number of work from home partners. With Spoken, Arise can easily respond to client needs for additional capacity to meet seasonal demands. It has been a great working relationship, and we have really enjoyed helping Arise achieve such impressive results.

Please join us in congratulating Arise in achieving this great industry recognition.