Spoken is hiring: Contract Software Engineer

Spoken | August 9, 2016
Do you believe that technology is the key to keeping customers happy? Do you enjoy a challenge and love juggling multiple tasks and priorities? Spoken Communications wants you to become an expert on everything Spoken.

Position: Contract Software Engineer

Type: Contract
Experience: Mid-level
Functions: Engineering
Posted: December 16, 2010

Job Description

We are a fast-paced technology startup in the speech recognition and customer service automation fields. We aim to increase efficiency and decrease the cost of customer service for our clients’ contact centers with a unique hybrid solution: patented speech recognition technology complemented by human intervention. We are looking for an smart, customer-minded Software Engineer who gets a kick from owning projects end to end, engaging in customer interactions, drilling down specifications, tracking development and diving into Q&A. Position is in-house in Bellevue, WA.

Responsibilities

  • Develop, improve and sustain Spoken’s core IVR platform
  • Explore new features and technologies with the goal of reducing overall contact center operations cost while improving clients’ ability to manage, understand, categorize and act upon their customer communications
  • Develop a deep understanding of Spoken’s clients’ needs and invent, design and develop software to address these needs

Requirements

  • Strong analytical and problem solving skills; loves debugging and figuring out tough (or plain annoying) problems
  • Must thrive on challenges and enjoy a dynamic environment with frequent changes in priorities and tasks
  • Must be flexible and easily deal with ambiguity
  • Strong knowledge of JavaScript and good knowledge of C/C++ and/or Java
  • Some experience with some or all of the following: MySQL, Linux, Flash and scripting languages,
  • BS and/or MS in Mathematics, Computer Science or core science field
  • Experience with telephony, CTI, and IVR a plus
  • Good communications and interpersonal skills, with ability to work closely clients of all sizes, from startups to Fortune 500

Additional Information

  • Please send cover letter and resume to jobs@spoken.com. No phone calls.
  • Local candidates only, no relocation (Greater Seattle Area).
  • No third party applications.

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