Top 5 Call Center links: Call center studies

Spoken | August 9, 2016

LegoTop five links on call center studies and reports

I love a good study; don’t you? They’re so useful for telling us what we already know, and they take off the exceedingly painful burden of making up statistics on the spot. In the last week, several studies and reports have surfaced, supporting a few popular call center trends, such as: kids don’t want to work there, everything is moving to the cloud, and by the way, people don’t like it when they can’t hear you.

This begs the question: what would you really like to see a study of? What call center activity do you genuinely want to find out more about with hard numbers? What would be useful to you?

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