Top 5 contact center links: remote agent work from home

Spoken | August 9, 2016

Home based agent headset One of the fun aspects of monitoring articles, blogs, and Tweets about the call center and contact center space is that it’s easy to see trends emerging. Predictions aside, a few observations from monitoring the contact center news and blog feeds this week: the attraction of cloud-based services is on the rise, and hand-in-hand with that comes the appeal of using remote agents working from home. 

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