Top 5 Customer Service Links for 10-4-09
Every week, the blogosphere and Twittersphere are rife with for great (and not so great) ideas and posts on how to improve customer service. Every week, Spoken brings you the best of the best of customer service blogs.
For the week ending October 4, 2009:
- The biggest customer service news this week by far was Salesforce’s announcement that new upgrades to its existing platform would provide an entire call center running in the cloud. Is it a coincidence that Five9 released a similar product nearly simultaneously, calling it “industry-first cloud computing platform for call centers”?
- When Strativity Group released the findings of its 2009 Customer Experience Consumer Study, we finally got proof that most consumers are willing to pay more for a good customer service experience
- For those in our particular industry, ifbyphone published a great articles on 7 Questions to Consider for Good Self-Service IVR System Design
- At the Engaging Times Summit, research was presented indicating said that 48% of marketing professionals believe social media has the most impact on the customer experience
All links are ranked on Spoken’s Digg page–any other suggestions to Digg for the week?