Top 5 Customer Service Links: Hold time

Spoken | August 9, 2016

HeidiBlog HS by Heidi Miller, Social Media Manager

 Grab a cup of coffee, sit back and enjoy the five best customer service posts from the last week. On me. 🙂 This week, it’s all about waiting. And waiting. And waiting. How long is too long to be on hold, and what metrics can help us brainstorm a better customer hold experience?

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