Top Call Center News 2-27-14

Spoken | February 27, 2014

The best links on contact center technology and the customer experience

by Heidi Miller, Chief Conversation Officer

Coffee cupWhat is new with contact center technology and the customer experience this month? Everything! From SIP trunking to call recording to new studies on customer experience statistics, we tracked down the best news and information on the world of call center tech and customer service trends to offer up key insights to you.

So sit back, grab a coffee an mull over our favorite call center articles of note this month:

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